CM-106 COMMUNICATION SKILLS FOR AUDIT MANAGERS

CM-106 COMMUNICATION SKILLS FOR AUDIT MANAGERS

DESCRIPTION

Success for managers depends on the ability to manage and communicate up, down and across. Effective communication for managers requires cooperation, commitment and action of those you manage; and relationship building, establishing credibility and effectively communicating with business partners and clients. Interpersonal skills are important for everyone, but they are critical for success in the audit world. Auditors, and especially audit managers, spend most of their time communicating and they need to convey confidence and credibility through interactions with others. This course helps participants improve their communications skills for managing engagements by looking at personal communication styles and how that impacts relationships and how to effectively communicate 360 degrees.

This activity filled two-day course uses lecture, videos, real-life examples, small group exercises and the DiSC assessment to understand and improve their communication skills.

HOW YOU WILL BENEFIT:

  • Solve problems by identifying and clarifying the real communication issue
  • Negotiating win-win solutions
  • Minimize conflict
  • Motivate and influence others
  • Understand perception and how it impacts credibility
  • Build a team culture and get results

COURSE OUTLINE

Managing and Communicating Goals and Challenges

  • Why managing up, down and across needs to be different
  • Your default management style
  • Your default communication style
  • How to avoid pitfalls
  • How to take advantage of your communication style
  • Confidence communicating up, down and across

Managing Oneself

  • Strengths, weaknesses, values, and style
  • Responsibility for relationships
  • Time management
  • Leading versus managing

Communication Styles

  • DiSC Assessment
  • Style strengths and weaknesses
  • Identifying other styles
  • Communicating effectively with other styles

Managing and Communicating Down

  • Delegating – what, who, when, and why
  • Delineating roles, rules and expectations
  • Gaining confidence when assigning work and holding people accountable
  • Motivating people
  • Coaching and managing
  • Sharing responsibilities
  • Communication styles and understanding others

Managing and Communicating Up

  • Work styles
  • Mutual expectations
  • Communication styles and information flow
  • Understanding the boss checklist

Managing and Communicating Across

  • Collaboration
  • Provide context and cultivate empathy
  • Develop a common language – words matter
  • Formal communication plans
  • Celebrate wins and encourage feedback
  • Foster trust through relationships and build credibility

Communication Tools

  • Barriers and advantages
  • When to use phone calls, emails, texts, and meetings
  • Meetings with up/down/across attendees
  • Storytelling
  • Persuasion and evoking action

Effective Speaking and Difficult Conversations

  • Being prepared
  • Targeting the message to the situation
  • Framing the message
  • Visual aides

Resolving Conflict

  • Confronting difficult situations with confidence
  • Conflict management techniques
  • Good conflict – leveraging potential conflict situations as opportunities
  • Building trust after conflict

First Time Manager Tips

  • Confidence
  • Big picture perspective
  • Giving and receiving constructive feedback
  • Asking for help
Duration

CPE

Delivery

Field

Level

Who Should Attend

 

Prerequisites

Advanced Preparation

2 Days

16

Group-Live

Auditing

Advanced

New and experienced managers, audit engagement leads, and project managers

Two years professional experience

None