CM-109 WHY EMOTIONAL INTELLIGENCE AND CRITICAL THINKING SKILLS ARE ESSENTIAL FOR AUDIT

CM-109 WHY EMOTIONAL INTELLIGENCE AND CRITICAL THINKING SKILLS ARE ESSENTIAL FOR AUDIT

DESCRIPTION

High EQ (Emotional Intelligence) individuals are more successful.  Critical Thinking improves complex problem-solving skills.  Unlike IQ, we can work to improve both!

Critical Thinking skills enable auditors to understand complex issues, problem solve and understand different points of view from audit clients and business partners. Emotional Intelligence helps us remove common barriers and effectively communicate to audit clients and colleagues.

This course explains the basic concepts for both critical thinking and emotional intelligence, why we need both in audit, and techniques that can be immediately implemented. This activity packed course will leave you with new ideas and techniques to immediately improve your thinking and relationship building skills both personally and professionally.

This course utilizes the DiSC Assessment to evaluate participants’ communications styles.

WHAT YOU WILL LEARN

  • Understand what emotional intelligence is and how it helps or hurts us
  • Learn strategies to improve emotional intelligence
  • Understand the levels of thinking and what constitutes critical thinking
  • Discover methods to increase critical thinking and ways to identify when you are not thinking critically
  • Examine the ways emotional intelligence and critical thinking improve communication

COURSE OUTLINE

Emotional Intelligence

  • What is Emotional Intelligence?
  • IQ / EQ / Personality
  • Four skills of Emotional Intelligence
  • Emotional Intelligence Scale
  • Emotional Intelligence Strategies

Communication Styles

  • Types of Communication
  • How style type impacts presenting and receiving messages
  • Styles, behaviors and preferences
  • Identifying behaviors and working with varying behaviors

DiSC Assessments

  • Styles of Communication
  • Receiving Messages from different communication styles
  • Delivering Messages to different communication styles

Critical Thinking

  • What is Critical Thinking
  • Critical thinking levels and characteristics
  • Biases, fallacies and inferences
  • Intellectual thinking traits and standards

Barriers to Critical Thinking

  • Fallacies
  • Inferences
  • Biases
  • Assumptions
  • Egocentric thinking
  • Sociocentric thinking (Group Think)

Reasoning and Professional Judgment

  • The reasoning cycle
  • What is professional judgment?
  • Applying professional judgment to the audit process
  • Professional Judgment Framework
  • Developing/strengthening professional judgment

Asking Essential Questions

  • Analytic questions
  • Evaluative questions
  • Questioning for self-knowledge
  • Questioning systematically
  • Socratic questioning

Analytical Thinking

  • Basic Theory of Analysis
  • Getting started
  • Analysis and logic
  • Taking understanding to a deeper level
  • Solving Problems

Challenges

  • Difficult people and situations
  • Conflict situations
  • Audit findings
  • Thinking on your feet
Duration

CPE

Delivery

Field

Level

Who Should Attend

Prerequisites

Advanced Preparation

2 Days

16

Group-Live

Auditing

Intermediate

Internal auditor staff and management of all levels

Auditors with at least 2 years of experience

None