CM-103 BUILDING CREDIBILITY IN AUDIT THROUGH EFFECTIVE COMMUNICATION

CM-103 BUILDING CREDIBILITY IN AUDIT THROUGH EFFECTIVE COMMUNICATION

DESCRIPTION

Internal Auditors spend most of their time communicating: speaking with clients, preparing information for distribution, and understanding information they have gathered. Good communication skills are essential for an auditor, and excellent communication skills will make auditors more effective and successful in their role. The course examines why effective communication skills are the foundation for credibility and success for auditors. This course will provide auditors with the communication skills needed in the many communication situations auditors face daily. Participants will gain an understanding of how different communication styles impact the way a message is presented and received and how to effectively navigate various communication formats.

 

This interactive course will use lecture, group exercises, real-life case studies, and examples to help auditors develop and implement these communication skills in interviewing situations, meetings, conference calls, presentations, and report writing. Finally, the course will address how to effectively handle difficult situations and conflict. This course utilizes the DiSC Assessment to evaluate participants’ communications styles.

LEARNING OBJECTIVES:

  • Understanding the importance of credibility in audit
  • Communicating effectively with clients and stakeholders
  • Understand different communication styles
  • Becoming a skilled interviewer—developing an effective questioning and interviewing style
  • Developing skills for dealing with difficult people and situations
  • Tips, tools, and techniques for all communication formats
  • Learning what builds and develops credibility in communication and relationships

 

COURSE OUTLINE

Credibility

  • Running Audit like a business
  • Setting realistic expectations and consistently meeting them
  • Owning and managing the responsibility of effective communication in audit relationships
  • Evaluating all communication for “build” or “burn” regarding credibility

Communication Skills

  • Listening | Body language | Tone and attitude
  • Establishing rapport | Building relationships
  • Understanding your audience | Formal vs. informal

Communication Styles & DiSC Assessments

  • Styles and types of communication
  • Receiving and delivering messages from/to different communication styles
  • Identifying behaviors and working with varying behaviors

Meetings and Informal Communication

  • Email | Impromptu meetings | Phone calls
  • Facilitating meetings | Agendas | Timing and location
  • Formalities—length, rescheduling, follow-up, timeliness

Interviewing and Questioning

  • Understanding the business | Defining objectives and risks
  • Types, styles, and progression of questions
  • Language, terminology, and colloquialisms
  • Dos and Don’ts of Interviewing | Note taking | Guides and questionnaires

Negotiating

  • Characteristics of a negotiation
  • People vs. problems | Understanding positions
  • Identifying alternative solutions

Presentations & Reporting

  • Determining presentation style for an audience
  • Detailed vs. “Bottom-Line” and everything in between
  • Visualization of data/information
  • Presentations – Timing | Fear—tricks of the trade
  • Organization of information—telling a story
  • Getting to the point | 5Cs | Readability and conciseness
  • Voice—active vs. passive | Audit “speak” and lingo
  • Length and the use of appendices and attachments
  • Reviewing and Editing

Challenges

  • Difficult people and situations
  • Conflict situations
  • Audit findings
  • Thinking on your feet
Duration

CPE

Delivery

Field

Level

Who Should Attend

Prerequisites

Advanced Preparation

2 Days

16

Group-Live

Auditing

Intermediate

Internal auditor staff and management of all levels

Auditors with at least 2 years of experience

None