CM-102 INTERVIEWING SKILLS FOR INTERNAL AUDITORS

CM-102 INTERVIEWING SKILLS FOR INTERNAL AUDITORS

DESCRIPTION

Auditors obtain their most useful information from talking to people. Effective communication skills are required to be a successful auditor. And having solid interviewing skills will make the auditor more effective and conversations with the client less stressful.

 

Interviewing is part science and part art. This course will help auditors develop the interviewing skills needed to establish rapport and gather facts. Participants will learn how different communication styles impact the way messages are presented and received. It will teach participants how to effectively manage various communication styles and situations to ensure a positive experience for everyone. This interactive course will use lecture, examples, real-life case studies, and group exercises to help auditors develop interviewing and communication skills that can be immediately implemented in interviewing situations and meetings. In addition, participants will cover handling conflict and difficult situations and developing negotiating skills. This course utilizes the DiSC Assessment to evaluate participants’ communications styles.

LEARNING OBJECTIVES:

  • Learn various interviewing techniques and styles
  • Understand different styles of communication
  • Communicate effectively with clients and stakeholders
  • Becoming a skilled interviewer—developing an effective questioning and interviewing style
  • Developing skills for dealing with difficult people and situations
  • Tips, tools, and techniques for communication
  • Active listening skills | Facilitating meetings | Negotiation Skills

 

COURSE OUTLINE

Communication Skills

  • Listening | Body language | Tone and attitude
  • Formal vs. informal
  • Establishing rapport | Building relationships
  • Understanding your audience

Communication Styles

  • Types and styles of communication
  • How style type impacts presenting and receiving messages
  • Styles, behaviors, and preferences
  • Identifying behaviors and working with varying behaviors

DiSC Assessments

  • Styles of communication
  • Receiving and delivering messages from/to different communication styles

Interviewing Preparation

  • Meeting places and rooms | Scheduling | Agendas | Preparation | Formalities
  • Being flexible vs. being overly flexible

The Interview

  • Establishing rapport
  • Understanding the business | Defining objectives and risks
  • Language, terminology, and colloquialisms
  • Dos and don’ts of interviewing | Note taking

Listening Skills

  • Active listening
  • Response skills | Repeating, paraphrasing, reflecting

Questions and Questioning

  • Types, styles, and progression of questions
  • Asking effective questions
  • Using guides and questionnaires
  • Questioning information vs. Questioning knowledge

Meetings

  • Facilitating meetings | Agendas | Timing | Location
  • Formalities—Length | Rescheduling | Follow-up | Timeliness

Negotiating

  • Characteristics of a negotiation | Being prepared
  • People vs. problems | Understanding positions
  • Identifying alternative solutions

Challenges & Conflict Situations

  • Difficult people and situations | Thinking on your feet
  • Audit findings
Duration

CPE

Delivery

Field

Level

Who Should Attend

Prerequisites

Advanced Preparation

2 Days

16

Group-Live

Auditing

Intermediate

Internal auditor staff and management of all levels

Auditors with at least 2 years of experience

None