Auditors obtain their most useful information from talking to people. Effective communication skills are required to be a successful auditor. And having solid interviewing skills will make the auditor more effective and conversations with the client less stressful.
Interviewing is part science and part art. This course will help auditors develop the interviewing skills needed to establish rapport and gather facts. Participants will learn how different communication styles impact the way messages are presented and received. It will teach participants how to effectively manage various communication styles and situations to ensure a positive experience for everyone. This interactive course will use lecture, examples, real-life case studies, and group exercises to help auditors develop interviewing and communication skills that can be immediately implemented in interviewing situations and meetings. In addition, participants will cover handling conflict and difficult situations and developing negotiating skills. This course utilizes the DiSC Assessment to evaluate participants’ communications styles.
Who Should Attend
Internal auditor staff and management of all levels
Auditors with at least 2 years of experience